Our Training Hub was designed to comply with the legal requirements of the United Kingdom, Consumer Contracts Regulations 2013. If you access our Training Hub and/or buy a LOD Course from us and you're located outside of the UK (including Northern Ireland), please note that other rules and laws may also apply to you. The LOD Courses are the courses that are advertised on our Training Hub and which we provide to you for free or at the advertised price.
BY USING OUR SITE YOU ACCEPT THESE TERMS
By using our Training Hub or buying or participating in a LOD Course or subscription, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Training Hub or buy or participate in a LOD Course. We recommend that you print a copy of these terms for future reference.
WE MAY MAKE CHANGES TO THESE TERMS AND OUR TRAINING HUB
We may amend these terms and our Training Hub from time to time. Every time you wish to use our Training Hub, please check these terms to ensure you understand the terms that apply to our Training Hub at that time. We will try to give you reasonable notice of any major changes.
TRAINING COURSES
All courses are owned solely by SpeechWise 2 Ltd. Any references or recommendations to published resources or training materials are provided with the express recommendation that users access them as a next step. We have taken every reasonable step to ensure we have been clear when referencing the work of others and all such references are intended to direct the learner to access/purchase that resource directly from the owner/publisher.
Users are not, under any circumstances, permitted to distribute, copy or use any of the information or images contained within a course for any other purposes than for individual study or application to their daily work. They may not distribute, copy or use any of the information in order to provide training to others.
We do not allow the reselling of our courses; you therefore agree not to sell or share any part or whole course or any login details for the LOD Training Hub with anyone except the individual user(s) named in the subscription/account or purchase. There is a monitoring system in place to identify suspicious activity and if any is found to have occurred this will result in immediate suspension of access to the LOD Training Hub, with additional penalty charges applied at the individual course purchase cost of each instance of a course being viewed by anyone other than the named user. The only exception to this is for parent training courses only, where a parent or carer of a child/young person has purchased a LOD course or subscription. In this case the user is permitted to share the login information with up to 3 other family members. Other family members must view the course within the allocated time frame (3 days for 1-off purchases, 1 year for annual subscriptions).
Although we strive to ensure our courses are fully up-to-date and error free, there may be some errors or inaccuracies contained within materials. Any errors that may be present do not affect any terms set out in this agreement.
We strive to ensure that your user experience is clear and seamless. For this reason, our marketing materials are closely aligned to the look and feel of our courses. However, there may be some differences in these. Some images, colours and screenshots that are used for marketing may be adapted or different in colour and style and slight variations in style may be present.
For annual subscriptions
Course access is limited to 12 months, from the date of the subscription being issued, charged upfront in full. There will be no refund for subscriptions cancelled part-way through a year.
The account holder or administrator will receive a subscription reminder via email 7 weeks prior to automatic renewal and another 3 weeks prior to automatic renewal. The subscription will automatically renew unless cancelled prior to the renewal date. There is a 14 day cooling off period to cancel a subscription where you may cancel after purchase or renewal, provided that none of the LOD courses have been accessed between the purchase/renewal date and the date of cancellation, although an admin fee of £25 for individual subscriptions and £50 for school subscriptions will apply for late cancellations. If any courses have been accessed after automatic renewal but before cancellation then a full year’s subscription will be payable.
For whole school subscriptions the school will nominate an administrator who will add and edit learners, manage login details and subscriptions. For schools/organisations who receive a free subscription as part of their regular weekly SALT service into school (under a Separate Service Level Agreement), the free subscription will cease if and when the regular SALT service into school ceases. In order for schools to qualify for a free subscription, they must be receiving a SALT service from SpeechWise of half a day or more per week over the course (or remainder) of an academic year.
For one off purchases
One off purchases of any LOD course(s) will be viewable by the user for 3 days. There is a 14 day cooling off period to cancel the purchase, provided that none of the LOD courses purchased have been accessed between the purchase date and the date of cancellation.
OUR RESPONSIBILITIES
We try our best to make sure that no viruses or other harmful material enter our Training Hub but we cannot guarantee that this will always be the case. If someone does manage to upload a virus or other harmful material onto our Training Hub, we will not be liable to you for any losses or damage you suffer. We recommend that you use virus protection software.
Where our Training Hub contains links to websites and resources provided by other people, we have no control over, and are not responsible for, these links.
We are the owner or the licensee of all intellectual property rights in our Training Hub and in the material published on it, excluding any reference to the work of a third party, in which case corresponding ownership applies to them. Those works are protected by copyright and other laws around the world. You must not use any illustrations, photographs, video, graphic or other content on our site in any way without our permission.
YOUR RESPONSIBILITIES
It is your responsibility to check course information including what is covered in the course. If unsure, please get in touch. No refund can be issued if the course has been viewed even partially and it is your responsibility to ensure the course you choose meets your individual needs.
You are responsible for deciding, based on the LOD Course description, if you would like to purchase an LOD Course or subscription.
All data provided by you to us must be truthful and to the best of your knowledge. We will not use your data for anything other than access to and communication about the training hub. For information on how we will store your data, please see our privacy policy: https://speechwisetherapy.co.uk/privacy-policy/
For annual subscriptions, course access is limited to 12 months. It is your responsibility to complete the training within this time.
Users will not use our Training Hub for illegal purposes and will not upload any viruses or other harmful material to our Training Hub.
LOD Courses and subscriptions are sold on a per person/organisation basis. This means that once your user account is set up, you cannot share access to your LOD Course, user account or subscription with anyone else. Also you are not allowed to resell the LOD Course to anyone else. If we find that you have
given other people access to the LOD Course, we will deactivate your account with us immediately and apply additional penalty charges at the individual course purchase cost of each instance of a course being viewed by anyone other than the named user. The only exception to this is for parent training courses only (held within the parent training section of the hub), where a parent or carer of a child/young person has purchased a LOD course or subscription. In this case the user is permitted to share the login information with up to 3 other family members. Other family members must view the course within the allocated time frame (7 days for 1-off purchases, 1 year for annual subscriptions).
DELIVERY
All digital courses are viewable directly through the training hub.
Upon purchasing a course, an account will be created for you. You can then log into your account (using username and password) to access your subscription instantly. In the case of whole school/organisation accounts, access will be immediate on the condition that invoices are paid within 14 days of issue or if we already provide your school with regular services, within the deadline of your next invoice.
We accept your order for a LOD Course or subscription when we email you to accept and confirm it, please check your junkmail/spam folder if you can’t see this. At this point, you will enter into a binding contract with us for the LOD Course or subscription under the terms laid out in this document.
If there are any issues with this process it is your responsibility to contact us so that we can fix these.
Delivery is completed once you have an account with access to your course(s).
At times you may not be able to access your course due to unforeseen circumstances or website maintenance. We may suspend or withdraw or restrict the availability of all or any part of our Training Hub at any time. We will try to give you reasonable notice of any suspension, withdrawal or restricted availability. You agree that this does not affect your other rights as outlined in this document.
PAYMENT
Payments for 1-off purchases and individual subscriptions are paid prior to access via Stripe online payments, which is a secure system similar to Paypal.
Payments for school/organisation subscriptions will be via invoice payable within 14 days of purchase or within the deadline of the next invoice if we are providing regular services to your school/organisation.
Anyone purchasing courses or subscriptions from SpeechWise 2 Ltd must have the right to use the selected payment method used to make a purchase.
When purchasing on behalf of a company/school/trust/organisation, you must have the right to place orders on behalf of that organisation.
We may from time to time offer promotions or discounts for our LOD Courses, including special pricing for new users, but please be aware that these will be available for a limited time only.
You will not be able to access the LOD Course or subscription, and we will not send you an email confirmation of your LOD Course/subscription, if we are not able to take payment from you. If we have trouble taking payment from you, we/Stripe will let you know.
REFUNDS AND CANCELLATIONS
We try to make the order process as easy and straightforward as we can but we understand that sometimes errors happen. If you encounter an error/glitch on the training, please contact us on hello@speechwisetherapy.co.uk with your name and username, the date of purchase and evidence of the error (e.g. a screenshot/recording of the issue). We will endeavour to solve it, but if we are unable to do so and our investigation shows it has significantly affected your ability to access the course/subscription on a long-term basis, we will offer a full refund.
You have the right to cancel your purchase of a course or subscription within 14 days of purchase. You will be provided with a full refund provided that none of the course(s) have been accessed, either partially or in full as this means you have waived your rights to cancellation. Refunds due to user error that are requested within more than 14 days of purchase cannot be provided.
To cancel, please contact us on hello@speechwisetherapy.co.uk with your name and username, the date of purchase and reason for cancellation within 14 days of purchase. No cancellation requests will be
accepted by phone. You must send your request in writing.
No refund requests will be accepted once this 14 day period has passed.
Please also remember that you cannot receive a refund for a LOD Course/subscription just because you did not like it. If you are eligible for a refund, we will give you a refund using the same method you used to pay for the LOD Course/subscription and you should receive your refund within 14 days of your cancellation.
Fair Use: If we notice an unusual pattern of refund activity that gives us cause for concern or suspicion e.g. we suspect that you are substantially completing LOD Courses, complaining about them and requesting refunds or you have requested an excessive number of refunds, then we might have to deactivate your account. If this happens to you and you think we have made a mistake, please contact us at hello@speechwisetherapy.co.uk and we will be happy to discuss it with you.
LIABILITY
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. We have no liability to you: for any loss of profit, sales or revenue; loss of business or loss of business opportunity; for any loss of data or information; for any loss of job offers or professional qualification; for any loss of goodwill; or if you try to make money from our Training Hub.
PERSONAL INFORMATION
You can find details of how we handle your personal information in our privacy policy - available here:
https://speechwisetherapy.co.uk/privacy-policy/.
NOT HAPPY OR HAVE ANY FURTHER QUESTIONS?
We hope that you enjoy our LOD Courses.
Let us know as soon as possible if you have questions or complaints, by submitting them to hello@speechwisetherapy.co.uk. We will try our best to reply to you within 5 working days during school term times, this may be longer during school holidays.